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Eodom, a company specialized in homeshoring call centers
Like LiveOps in the USA, Eodom developed the unique model of homeshoring in France enabling it to propose to its clients the most appropriate solution taking into account quality, cultural similarity and ease of use. Thanks to its unique call center Eodom has hundreds of agents (the number of agents continues to climb steadily), and is able to respond to overflow problems (Eodom Optimum), seasonal activity (Eodom Maximum) and ongoing management of relationship customer (Eodom Intégral). The company, which won the French Association of Customers Relationship (l’Association Française de la Relation Client -AFRC-) award in 2008 and 2009 for its strategy and innovation, is able to meet the needs of large groups with respect to client contacts as well as to those of rapidly growing companies and e-commerce businesses. |